Privacy Policy



This Privacy Policy explains how Luxen Home Improvements, Inc. dba Robam (“Robam” or “Company”) collects, shares, protects and uses information when you visit or make a purchase from and all other sites, mobile sites, services, applications, platforms and tools where this Privacy Policy appears or is linked or our products are sold (collectively, the “Site” or “Services”). Please read this Privacy Policy carefully. By using our Site, you acknowledge that you have read and understand the terms of this Privacy Policy and our separate Terms of Service. If you do not agree with our practices, you may not use the Site. PLEASE READ THIS PRIVACY POLICY CAREFULLY.


This Privacy Policy only applies to the Robam Site, and not to websites, applications, operating systems, or other platforms of third parties (collectively, “Third-Party Platforms”), even if such Third-Party Platforms are linked to or accessible from the Site. Each Third-Party Platform will have its own data collection and usage practices, and may use their own cookies, web beacons, and other technology to collect information from you. Company is not responsible for the content or practices of any Third-Party Platforms.




Information provided to or gathered by Company is controlled by:


267 Wattis Way

South San Francisco, CA 94080




When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information,” which includes device and internet connection, internet activity, and geolocation information.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number), and we collect information when you otherwise contact us, or provide information, such as if you make a claim for a promotion or make a customer service request. We refer to this information as “Order Information,” which includes Information relating to your transaction or purchase of our products through Third-Party Platforms, such as Wayfair, Amazon, or Overstock. When using Third-Party Platforms, your use is also governed by any separate terms and privacy policies of those Third-Party Platforms, which you are responsible for reviewing.


“Personal Information” or “Information” as used in this Privacy Policy refer to both Device Information and Order Information as well as other information described herein and may be used to create inference information about you as described herein.




We gather information about you through the following sources and means:

  • When You Provide Information. Company collects information you voluntarily enter or upload while using the Site, such as your Order Information, which may include information you provide, certain transaction and payment information, location information, and other information.
  • Through Your Communications. Company may collect information from you outside of your use of the Site, such as if you email us (or respond to a communication).
  • Content You Make Public. Company may collect information that you voluntarily make public, such as a product review or comment about a product. Once you submit public information, neither you nor Company are able to control how it may be shared or used by third parties, so you should carefully consider what information you choose to make public.
  • Through Cookies, Tracking Tools, and Automated Technologies. When you use any website, certain information can be automatically collected through technological means. When you access our Site, your web browser automatically sends us device and internet connection information and certain internet activity information. Company also uses Cookies (i.e., files that are placed on your computer or other device by websites you visit), log files, and web beacon technology to gather device and internet connection information, internet activity information, identifiers, and location information. The primary purpose of a Cookie is to identify you as a unique user of the Site. Company uses the following types of Cookies, some of which are placed by Third-Party Platforms, to customize your internet experience, keep you logged into websites, remember your search terms, and advertise products or services to you:

Type of Cookie

Purpose of Cookie


Necessary Cookies are essential to enable proper use of the Services and are used to identify you, prevent security risks, and to allow you to perform account-related functions.


Preferences Cookies are used to store preferences set by users, such as account and language preferences. Preferences Cookies improve your experience using the Services.


Statistic/Analytics Cookies are used to help understand user uses by collecting and reporting information anonymously.


Marketing/Advertising Cookies are used to track visitors across websites/apps to display ads that are relevant and engaging for users and thus more valuable for third-party advertisers.


  • Through Third Parties. Company also Personal Information from Third-Party Platforms, when you purchase our products through those Third-Party Platforms. Further, as outlined in Section 7 below, like many websites, Company uses Google services and Cookies to improve the Site and advertise to users like you. As such, when you use the Site, your Information may be shared with Google, and shared by Google with Company. You can learn more about how Google uses Cookies, and how to manage your Cookie preferences in your internet browser and revoke your consent to Personalized Ads (described below), by visiting the Google Cookie Policy. Company may also use the Facebook Cookie to deliver Personalized Ads to you. You can learn more about how Facebook gathers and uses personal information via Cookies, including how to set your Cookie preferences within Facebook, by visiting the Facebook Cookie Policy. In addition, the Site is provided to you via the Shopify platform. As such, Company uses Shopify Cookies and other tracking technologies in order to provide and improve the Site. You can learn more about how Shopify gathers and uses personal information via Cookies, including how to control and manage Shopify Cookies, by visiting the Shopify Cookie Policy. For more information, see Section 7 below. You can change your Cookie settings in your internet browser (e.g., Chrome, Edge, Firefox). However, if you disable Cookies, some of the features of the Site may not function correctly. For more information, see


By collecting Personal Information, we can provide and improve our Site, monitor ads and metrics, personalize your user experience, connect you to offers, fix technology problems, send you updates and communicate with you, and protect our community. Specifically, we may use the information we’ve gathered from you or your device, including through Cookies and third parties, for the following purposes:

Business Purposes. When Robam uses your Personal Information for a “Business Purpose,” it means such use is reasonably necessary and proportionate to achieve an operational purpose of Robam. The following are our Business Purposes:

Business Purpose

Types of Information

For Security. Company uses the information we collect from you and other users to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and prosecute those responsible for that activity.

Information Outlined in Section 2

To Provide Goods and Services. We use the information we collect from you to provide various goods and services, including those available on the Site, and including to process your orders and payments and display offers and deals that may be of interest to you.

Information Outlined in Section 2

To Improve the Site. Company uses the information we collect from you and other users to improve the Site. For example, we may consider analytics, demographics, and user feedback to determine demand for new features.

Information Outlined in Section 2

To Personalize Your User Experience. We use information, such as from Cookies, to authenticate your logins, determine whether you are logged in or not, allow you to set personal preferences when using the Site, and make it so you don’t have to reenter the same information when you visit the Site several times within a short timeframe.

Information Outlined in Section 2

To Communicate with You. We use your information to personalize communications, respond to your requests, and notify you of any updates to applicable terms or this Privacy Policy. For example, we may communicate with users over email, text messages, and phone calls, as appropriate, as well as provide notifications through the Site, such as to send order confirmations and transaction messages.

Information Outlined in Section 2

Commercial Purposes. When Robam uses your Personal Information for a “Commercial Purpose,” it means such use is intended to advance Robam’s business interests, such as by inducing you to buy products or deals. The following are our Commercial Purposes:

Commercial Purpose

Types of Information

To Advertise to You. We may use information gathered through Cookies and web beacons, including those placed by Third-Party Platforms, to deliver ads to you via the Site, and after you’ve left the Site, including advertisements specific to your personal interests. The purpose of this practice, which is sometimes called “Personalized Ads,” “retargeting,” or “remarketing” is to deliver content and advertising that is of interest to you and to avoid displaying irrelevant advertising. You can better learn about such collection and advertising practices, including how to revoke your consent to Personalized Ads, at the following websites:

Information Outlined in Section 2

To Build a Profile. We may create new information about you by drawing inferences from the information identified in Section 2, such as to create a profile about you reflecting your preferences. Such information and profile may be used for advertising purposes.

Information Outlined in Section 2

To Advertise to Others. We may share your reviews, comments, and other content uploaded by you to advertise and market our Services, including by reposting reviews to advertise the Services.

Content You Make Public




We may share your Personal Information with third parties for both Business and Commercial Purposes:


Third Parties


Types of Information

Services Providers. We use service providers, such as for payment processing, and will share your information with them as necessary.

For Security, to Provide and Improve the Services, and to Personalize Your Experience

Information Outlined in Section 2

Affiliated Entities. Should we be subject to an acquisition, merger, sale, or other change of control or business entity status, we reserve the right to transfer or assign your information as part of that acquisition, merger, or sale. We may also transfer your information to any affiliated entities, who will treat information in accordance with this Privacy Policy.

To Provide and Improve the Services

Information Outlined in Section 2


Government Officials and Private Parties Pursuant to Valid Legal Process. We may disclose your information in response to warrants, subpoenas, court orders, and other legal processes; and we may disclose information when we believe it is necessary to prevent illegal, fraudulent, or injurious actions that may cause harm to us or third parties.

To Comply with Legal Obligations, and to Prevent Illegal, Fraudulent, or Injurious Actions



Information Outlined in Section 2


Third-Party Advertisers and Sellers. We share information with third parties advertising or selling our products as necessary to provide our Services on those platforms and to facilitate your deals, orders, and transactions, and communications.

To Provide and Improve the Services, to Personalize Your Experience



Information Outlined in Section 2


Other Consumers. We may share your public content, such as a review, to advertise and market our Services, including in our advertising or through our social media accounts.

To Advertise to Others

Content You Make Public




No, we do not sell your Personal Information, and we have not sold your Personal Information during the past twelve (12) months.




As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at


You can opt out of targeted advertising by using the links below: 





Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:



Robam employs technical, administrative, and physical security measures that are designed to protect against the loss, misuse, and alteration of the information under our control. However, no system can be completely secure. Therefore, although we take steps to secure your information, we cannot promise, and you should not expect, that your personal and commercial information, or other communications, will always remain secure. The safety and security of your information also depends on you. Never share your login credentials or password with anyone else and notify us as soon as possible if you believe your account security has been breached.


Under certain privacy legislation, such as the California Consumer Privacy Act (CCPA) or analogous laws, which may apply to you, you may request to correct, amend, access, or delete information. At this time, Company is not a “business” under the CCPA. However, if the CCPA or analogous laws apply, the below privacy requests can be made by contacting us as outlined below. We will not discriminate against you for making a privacy request or asserting privacy rights. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting your request. We may also take steps to verify any authorized agent making a request on your behalf. If such privacy legislation applies to you:

  • Access and Correction: You have the right to access and correct information.
  • Disclosure: You have the right to request that we disclose the following to you: the categories of information we have collected about you; the categories of sources from which the information is collected; the business or commercial purpose for collecting the information; the categories of third parties with whom we share the information; and the specific pieces of information that we have collected about you.
  • Deletion: You have the right to request deletion of your information, subject to applicable laws. Please note that if you share information with other users or post it publicly, we will not be able to delete such third-party access to your information.
  • Restriction of Processing: You have the right to restriction of processing of information, so that respective data will be marked and only be processed for certain purposes.
  • Data Portability: You have the right to receive the information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit that data to another entity without hindrance from us.
  • Objections: You have the right to object, on grounds relating to your particular situation, regarding the processing of your information. If your information is processed for direct marketing purposes, you have the right to object to the processing of information for such marketing, which includes profiling to the extent that it is related to such direct marketing.
  • Withdraw Consent: If you have declared your consent for any information processing activities, and you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
  • Complaints: You may lodge a complaint with a competent supervisory authority.
  • California Shine the Light: Under California’s “Shine the Light” law, California residents who provide information to the Services may request certain information regarding our disclosure of information to third parties for their direct marketing purposes.

Do Not Track (“DNT”) is a feature offered by some browsers which, when enabled sends a signal to websites to request that your browsing is not tracked. Please note that we do not alter our Site’s data collection and use practices when we see a DNT signal from your browser.




Robam will retain your information for the length of time necessary to fulfill the Business Purposes and Commercial Purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law or valid court order. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may also delete your Personal Information or account should it violate our Terms of Service of any applicable terms or policies.




Robam does not knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected information about a child under the age of 13, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to third parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (COPPA).




By providing your contact information through the Site or communications initiated by you, you expressly consent to receive communications from us, including by email, text message, phone call, and via the Site, as applicable, including information concerning your account and advertising messages. Providing consent to promotional communications is not a condition of purchasing any goods or services. You can unsubscribe to advertising communications at any time by following the unsubscribe instructions in each communication or contacting us. Please note that, even if you unsubscribe from advertising content, we will still send you any necessary, non-promotional messages about your purchases, account, or updates to our Privacy Policy and Terms of Service.



We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Each time you use the Site, the then-current version of this Privacy Policy will apply, and we will post the updated version on the Site. You should periodically review this Privacy Policy. Unless we receive your express consent, any revised Privacy Policy will only apply to information collected after the effective date of such revised Privacy Policy.




For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at, using the chat feature on our Site, or using the details provided below (in any case, your information may be collected and stored and, if needed, relayed to third parties for the purposes of processing your request):



ATTN: Privacy Compliance Officer 

267 Wattis Way

South San Francisco, CA 94080



Last updated on September 21, 2020







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